About Lights Services

Below is the letter we received from one of our customers. If you would like to see the original letter please click on the image below a new page will open and when you are finished you can close the page. You will return here.

    

Dave Harlan
All Star Auto Salvage
929 Mattoxtown Road
Lawrenceburg, TN 38464


Dear Dave:

I want to preface this letter by saying that I have never before taken the time to send a letter to any person or company, but I was so impressed with the service I recently received from you and your associates at All Star Auto Salvage, I felt I had to let you, your boss Keith, and your customers know how happy I was with my experience! My story is titled "6 Words".

On Friday, January 12, our youngest daughter, who drives a 2001 Mercury Cougar, loaned her car to her older sister for the day. Her older sister got into an accident that day causing damage to the right front end! The car was towed to our local body shop where the owner said, "We’ll have this car back on the road in a week or two". The repairs were going pretty smoothly for the first week, but after about a week and a half, we received a call from the body shop that started off
with "6 Words" I really didn’t want to hear ... "Mr. Doyle, we have a problem!" When I asked him what the problem was, I honestly thought he was kidding when he said, "We can’t find a passenger side headlamp assembly for a 2001 Mercury Cougar anywhere". Well, he wasn’t kidding! Turns out this particular part has been on "mega-back order" since last October!! So I asked the body shop owner what we have to do now and his response started off with "6 Words" my 17-year-old daughter really didn’t want to hear ... "We wait until one comes in!"

At this point, my wife and I figured that you should be able to fmd anything and everything on the internet ... anything of course, except for a passenger side headlamp assembly for a 2001 Mercury Cougar! On Saturday, February 3, during one of my many internet salvage yard searches, it appeared that you might have the part I needed! I found your website~ and phone number and left a message on your answering machine. On Monday, February 5, you returned my call and said that you did indeed have the part I needed ... the part that couldn’t be found anywhere else! You even sent me an email with six pictures of the part! I was still skeptical though and had to check the part number from one of your pictures with my body shop and Mercury dealer’s parts department! After doing that, I called you back and you started the conversation off with
"6 Words" I really DID want to hear ... "I guarantee it’s the right part!" You said you would ship it out that day, which you did! You said I would receive it on Wednesday, February 7, which I did! You said it would be the right part, which it was! The bottom line is my daughter is thrilled to have her car back but if it wasn’t for All Star Auto Salvage, it would still be sitting at the body shop waiting for a passenger side headlamp assembly!! I would like to thank you for the outstanding service I received and assure you that I would not hesitate to use and personally recommend All Star Auto Salvage in the future!!

Sincerely,

~ce~z~4~ (this is the customer’s signature click on image above for verification)
Vincent Doyle
Howell, New Jersey